What Payment Methods Can I Use?

Three possible methods can be used to buy at The Botijo: Paypal, bank card and wire transfer. Please follow checkout instructions to proceed.

Is My Payment Data Secure?

Absolutely. Your payment data goes straight to one well known payment platform certified by the highest standards, and they are not even seen, touched or stored in any way at The Botijo.

Is the Shipment Guaranteed Against Damage During the Transport?

Yes, it is. In case the goods are damaged during the transport please put a claim to the courier and notify us, and we will send a new item as soon as possible.

What If I Want to Return the Item Once I Had Received It?

If by whatever reason you want to return the goods after you had received it, you have up to 7 days to notify us. We will send you a Return Authorization (RA) that you have to include with your package. Please note you are responsible for the packaging and shipment for the return. That means we cannot refund if the goods arrive to our site with any damage.

Do I Have to Pay Local Duties?

We cannot give a general answer because this depends of some facts, between them the overall value of the goods and the local legislation. In any case the local duties are not included in the prices shown at our shop.