1. HOW IT WORKS
It all works as simple as it can get:
You select the pieces of your preference.
We carefully package and send you the items between 1 to 3 working days after formalising the order.
You receive your shipment between 2 and 6 days after the shipment, depending of where do you live.
For express or special shipments, please contact us.
More than 5 pieces in one order? Please contact us for special conditions.
2. PAYMENT METHODS
Credit / Debit Card
Through a secure virtual POS.
Your card details are not collected and they travel always encrypted.
Have your secure PIN ready for card purchases.
PayPal
Pay with your PayPal account if you have one.
Or just pay through your credit or debit card if you don´t have a PayPal account.
PayPal allows you to pay with your credit or debit card even if you don´t have a PayPal account.
All, through PayPal´s secure server.
Bank transfer
Recipient: Krop Sistemas Audiovisuales S.L.
Bank: Bankinter
Bank account: 0128 0055 0105 00001956
IBAN: ES55 0128 0055 0105 00001956
BIC (Swift Code): BKBKESMMXXX
Subject: Indicate order number
It takes regularly 2 to 3 working days for the transfer to arrive.
3. SHIPPING COSTS
Europe
Up to 2Kg: 20€
Up to 4Kg: 22€
Up to 8Kg: 25€
Up to 12Kg: 32€
More than 12Kg: 95€
Rest of the World
Up to 2Kg: 50€
Up to 4Kg: 80€
Up to 8Kg: 110€
Up to 12Kg: 150€
More than 12Kg: 220€
Please take into account that the weight to calculate the shipping cost is approximately 40% more than the weight of the piece.
Local duties, when applicable, are not included in these prices.
4. SHIPPING INSURANCE
Shipments are protected with insurance. In case the goods are damaged during the transport please put a claim to the courier and notify us, and we will send a new item as soon as possible.
5. MONEY BACK GUARANTEE
If by whatever reason you want to return the goods after you had received it, you have up to 7 days to notify us. We will send you a Return Authorization (RA) that you have to include with your package. We will refund your money upon reception of the goods. Please note you are responsible for the packaging and shipment for the return. That means we cannot refund if the goods arrive to our site with any damage.
6. FEEDBACK
Please get in touch with us if there is anything related to your order which did not make you happy.
We will be also thankful if you tell us when everything went well.
You can get in touch with us by sending us a message through the contact form or via any of the social networks listed on the footer of the page.
Either way, we will quickly get in touch with you once we received your message. We are convinced about the power of our clients´ feedback for us to provide a better service everyday.
7. PERSONAL DATA
It is not necessary to create an account in order to shop at TheBotijo.com
We will ask you for the strictly required data for us to be able to fulfil your order.
We won´t sell, hand over or rent your persona data. To anyone, never.
Any questions? Contact us!